FAQ
Questions people ask before they start.
Leads and signals
From public signals: people who react to or comment on LinkedIn posts by creators in your space and by your competitors, people posting about your topics or asking for help, companies hiring for the problem you solve or in the news, decision makers new in their role, business directories and public tenders. Each lead shows the signal, the source and the date.
Open the lead and read "How we found them": the public action, the way that found it, when it happened and a link to check it yourself. If a date was not saved, we say so instead of guessing.
Yes. Pick one or more ways to look for intent. We run them together and merge duplicates, so each person appears once with every signal that found them.
Emails and phones
Every work email is checked before it is marked confirmed. Catch-all servers and unknown results are labelled, never hidden. Mobile numbers are looked up only when you choose phone in your search (Phone first or Both), and every number is marked "Check before calling".
Outreach
Only through your own Smartlead account, and only after two approvals: one to build the campaign, one to start sending.
Smartlead. Campaigns are built in your own Smartlead account, and nothing is sent until you approve the build and the start.
Replies that need a person are held for your OK, with a draft answer you can edit before you send. Nothing is sent until you press Send reply.
Privacy and security
Only the members of your account. Leads are never shared with, or searchable by, other accounts.
They go to private storage in your account. The agents read them, keep a summary and the facts they found with the exact quote, and use them when they write. Removing a document hides it from you and the agents.
Account and team
Yes. An account holds as many websites as you need. Each website has its own leads, knowledge and campaigns.
Yes. Invite people by email as an Admin or a Member. Every member can open every website of your account.
Yes. Sign up and sign in with Google, Microsoft, or your email and a password. Two-step sign-in with an authenticator app is available to everyone.
Plans and credits
A plan renews every month and adds credits each month. You can change or cancel it at any time; a cancelled plan stays active until the end of the month you paid for.
Extra credits you buy once, on top of your plan. They are used after your plan credits run out.
Lead searches, contact details, mobile numbers, chatting with the agent, reading your website and your documents. Before a lead search starts, you see about how many credits it will use.
Still have a question?
Write to us. A person replies.